Digital service

Smart Services for Digital Maintenance & Servicing.

With our digital services, you can make maintenance and servicing fit for the future – data-based, proactive and flexible. Whether through real-time monitoring, remote support or customized training formats: We provide you with the tools you need to keep your systems under control and sustainably increase your productivity.

DownloadProduct Flyer - Digital Service Packages

Digital service

Our Solutions
for Digital
Machine Services

Academy

Qualification of your teams through practical training formats - from VR training to content on demand

Predictive & Remote Maintenance

Condition-based maintenance and remote access for rapid assistance and maximum availability

Service packages

The Right Package for Every Need

Our smart services are available in three graduated service packages:
Entry, Advanced and Professional Package.

This allows you to choose exactly the scope that suits your system, your operation and your level of digitalization - from the digital basis to VR-supported support in real time.

Entry Package

Optimized processes for maximum efficiency and time savings

Overview of open tasks
Spare parts management
Digital document overview
Virtual machine management

Included with the purchase of a MackSmaTec system

Advanced Package

Maximum transparency and comprehensive information about your production

Entry Package +

Live monitoring of production
Software management
Knowledge database
Data overview for analyzing production
Maintenance and servicing

Professional Package

Clear and simple communication

Advanced Package +

VR training
VR support

Remote Assistant

For immediate help from our qualified experts
Optionally bookable

	Entry package	Advanced Package	Professional Package
OpenIssues	check	check	check
SparePartsPro	check	check	check
eDocs	check	check	check
EquipmentHub	check	check	check
Monitoring		check	check
SoftwareCenter		check	check
KnowledgeBase		check	check
Dashboards		check	check
Maintenance		check	check
VR training			check
VR support			check

MachineHub

Right at the machine, not just at a desk

Whether it’s shift management, maintenance, or production planning: The MackSmaTec MachineHub runs in a browser and on a tablet. Your team can view alarms, open tasks, and key metrics right where the work is happening.

✓ Real-time status, alarms, and throughput per machine

✓ Create tickets on-site, with a photo and description

✓ Key metrics according to VDI for shift handoffs

More information

Your contact person

Christopher Cibis Team Leader
Service +49 36925 929-360 Get in Contact now

Solutions

High-Quality Solutions for Demanding Tasks

Reliable and precise mechanical engineering solutions are required in every industry. We ensure that your processes run smoothly and with maximum efficiency – no more and definitely no less.

Card and Passport Systems

Our machine solutions for card and passport personalization combine modular design with scalable automation. We offer tailor-made systems for a wide range of requirements in the field of electronic ID documents.

OEM Production

As an experienced mechanical engineering company, we offer OEM customers a reliable full-service offering in the manufacture of assemblies, modules and complete systems.

MackSmaTec Digital

MackSmaTec Digital – from MachineHub and digital manufacturing to data analysis and digital twins. For “Machines that think ahead”.

Renewable Energies

We develop smart machine solutions for the production and assembly of key renewable energy components, whether battery systems, hydrogen technologies, solar or wind energy.

Automotive

The requirements in the automotive industry are as diverse as its products, be it highly complex battery modules, safety-critical HV components or functional assemblies in the interior.

Medical Technology

MackSmaTec creates automated, validation-capable and reliably precise manufacturing solutions for medical technology.

Security and Defense Industry

We develop safety-critical automation solutions that offer a high degree of flexibility in terms of variants. Since we manufacture entirely in Germany, we deliver reliably and can respond quickly to changes.